We have partnered with print facility's in USA, Australia and Europe and your new print order will be dispatched from the closest facility to your region. Print orders are typically processed within 24 hours of placing your order.

ORDERS WITHIN THE UNITED STATES

UNFRAMED PAPER PRINTS: Unframed paper prints are printed and shipped the fastest and we encourage this option if it's needed in a hurry. For within the USA, please allow 2-5 business days for production time and 2 days shipping to most states. 

FRAMED PRINTS: For Open Edition Prints, please allow 4-6 business days for production time and 2 days shipping. For Limited Edition Framed Prints (20"x30" and 24"x36"), please allow 6-10 business days and 3-4 days shipping to all states. We do not ship framed prints over 24”x36” due to the fragility of the glass, for larger prints up to 40”x60” or a cost-effective alternative, please order a print only and have it framed locally.

ACRYLIC PRINTS: For Open Edition Acrylic Prints within USA, please allow 6-8 business days for production time and 2-3 days shipping. For Limited Edition Acrylic Prints (20"x30" and up), please allow 8-10 business days and 3-4 days shipping to all states. For larger articles, 30"x45" - 40"x60" panels, this time frame can be extended.

STRETCHED CANVAS & METAL PRINTS: Please allow 3-5 business days for production time and 3-5 days shipping.  For Europe and the rest of the world. Please allow 6-10 business days and 3-5 days shipping. For larger articles, 30"x45" - 40"x60" panels, this time frame can be doubled. Thank you for your patience.

FOR ORDERS WITHIN AUSTRALIA

UNFRAMED PAPER PRINTS: Please allow 2-4 days production time and 2 days shipping. 

FRAMED PRINTS: For prints up to 16"x24", please allow 5-6 days production time and 2-3 days shipping. For larger prints 20"x30" and 24"x36", please allow 6-10 days production time and 3-5 days shipping. Add an extra 1-2 days shipping for WA, NT and TASSIE. We do not ship framed prints over 24”x36” due to the fragility of the glass, for larger prints up to 40”x60” or a cost-effective alternative, please order a print only and have it framed locally.

ACRYLIC PRINTS: For prints up to 16"x24", please allow 2-5 days production time and 2-3 days shipping. For larger prints 20"x30" and up, please allow 4-6 days production time and 2-3 days shipping. For larger articles, 30"x45" - 40"x60" panels, this time frame can be doubled.

NOTE: We currently do not provide Metal Prints to Australia.

ORDERS FOR EUROPE AND REST OF THE WORLD

UNFRAMED PAPER PRINTS: Please allow 3-5 business days for print production time and 3-4 days shipping.

FRAMED, ACRYLIC & METAL PRINTS: Please allow 6-10 business days and 3-5 days shipping for UK and most of Europe. If you are unsure of time frames regarding your country, please get in touch prior to ordering. For larger articles, 30"x45" - 40"x60" panels, this time frame can be doubled. Thank you for your patience! Please note we do not ship framed prints over 24”x36” due to the fragility of the glass, for larger prints up to 40”x60” or a cost-effective alternative, please order a print only and have it framed locally.

Please allow for the allocated delivery time frames before getting in contact as it can often take this long and longer. Times are based off averages and delays can extend these time frames. During off-peak seasons, you can receive it much sooner than the allocated time frame, so it's good to order your prints well before Christmas, Public Holidays, BCFM, or Easter. We apologise for any inconvenience caused by delays.

HAVEN'T RECEIVED YOUR PRINT YET, OR IT'S ARRIVED DAMAGED?

Unfortunately, we cannot guarantee the reliability of the international postal and courier service. During peak holiday seasons like easter and Christmas, please order your prints 4-6 weeks early so there's plenty of time if they are intended for gifts. All our prints are custom made to order, so for lost or damaged items, we  cannot refund or replace the order free of charge, as we have no control over the validity and reliability of the International postal service, however, we strive to meet excellence in dealing with our customers, so please don't hesitate to reach out if there are any issues. Once the print has been packaged and shipped, a tracking number will be provided via shipping notification email. In the rare event that an item is undelivered or damaged, please contact us and we will take action to amend the circumstance as best as we can.

REFUND POLICY

All our prints are custom made to order, therefore we do not offer any kind of refund under any circumstance. If your order arrives different than expected, ie; a mistake or miscommunication was made on our behalf, Thurston Photo retains the right to replace or amend the order at our own expense. Whether within or outside of Australia, we do not offer any partial or full refunds. We do however, strive for an excellent customer experience and more often than not, a replacement print can be arranged in the rare case that an order mistake was made by Thurston Photo or our Printing Facility. 

By placing an order with Thurston Photo, you agree to all of the above.

For further questions and information, please send us an email.

Question about Custom Sizing?

We are happy to help. Please get in touch and Thurston will endeavour to assist you as soona as possible.

"The ocean creates things that are incredibly astonishing and last for just a fraction of time, so the average person may have never even seen or realised such a beauty even exists. It’s also those fractions of time, that make it so special too, as often it’s the fleeting of a moment that makes it beautiful, and through photography and the camera technology of today, I am able to freeze that moment in time forever."